offenes Pyrometer

Repair service / RMA request

Our repair service includes

    Please note that as of December 31, 2023 we will no longer provide support and service for the outdated products METIS MQ, MF11, MS, MI, MP, HQ, HL, HI up to serial number 5999, SIRIUS up to serial number 1999 and POLARIS up to serial number 1999, discontinued,i.e. repairs, calibrations and adjustments are no longer carried out. A complete list including available replacement devices can be found on the page End-Of-Service-Life.

      Send in devices


      • Complete the RMA application below for each device to be sent in.
        We use the serial number to check the warranty status.
      • Accept the data privacy policy and press "Submit".
      • You will then receive a reply email with your details and the attached RMA number. Print out the e-mail and enclose it with the shipment.

      RMA Request