{"id":7700,"date":"2021-05-28T09:59:45","date_gmt":"2021-05-28T09:59:45","guid":{"rendered":"https:\/\/www.sensortherm.de\/?page_id=7700"},"modified":"2026-03-02T08:10:59","modified_gmt":"2026-03-02T08:10:59","slug":"reparaturservice","status":"publish","type":"page","link":"https:\/\/www.sensortherm.de\/en\/repair-service\/","title":{"rendered":"Repair service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#F3F4F4&#8243; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row make_equal=&#8220;on&#8220; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; background_enable_color=&#8220;off&#8220; background_enable_image=&#8220;off&#8220; background_size=&#8220;initial&#8220; background_position=&#8220;center_right&#8220; width=&#8220;100%&#8220; width_tablet=&#8220;96%&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|tablet&#8220; custom_padding=&#8220;||||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_image src=&#8220;https:\/\/www.sensortherm.de\/wp-content\/uploads\/2021\/10\/headerbild_reparaturservice.webp&#8220; alt=&#8220;offenes Pyrometer&#8220; title_text=&#8220;headerbild_reparaturservice&#8220; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; width=&#8220;96%&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;98%&#8220; width_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;1vw||1vw||true|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text admin_label=&#8220;Downloads&#8220; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#FFFFFF&#8220; width=&#8220;100%&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;||2vw||false|false&#8220; custom_padding=&#8220;8px|1vw||1vw|false|true&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;18px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; custom_css_main_element=&#8220;width: max-content;&#8220; border_width_top=&#8220;5px&#8220; border_color_top=&#8220;#0B3172&#8243; border_width_left=&#8220;5px&#8220; border_color_left=&#8220;#0B3172&#8243; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h1>Repair service \/ RMA request<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><strong>Our repair service includes<\/strong><\/p>\n<ul>\n<li>Repairing defective devices<\/li>\n<li class=\"translation-block\"><a href=\"https:\/\/divi.sensortherm.de\/en\/calibration-service\/\" target=\"_self\">Calibration and adjustment service<\/a> in the event of measurement deviations<\/li>\n<\/ul>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p><strong>Please note that as of December 31, 2023 we will no longer provide support and service <\/strong>for the<strong> outdated products <\/strong>METIS MQ, MF11, MS, MI, MP, HQ, HL, HI, MY, SIRIUS bis zur Seriennummer 2499 sowie POLARIS bis zur Seriennummer 2499 <strong>discontinued,<\/strong>, i.e. we no longer carry out repairs, calibrations or adjustments. Please contact us to see if an exception can be made in individual cases. We have also discontinued the MB35 and MB39 devices as of March 1, 2026. A complete list including the available replacement devices can be found on the page <a href=\"https:\/\/www.sensortherm.de\/en\/end-of-service-life\/\">Discontinued products<\/a>.<\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<strong>Please also note that we have discontinued support and service for DIADEM pyrometers built before serial number 6782 (July 2014)<\/strong>, d.h. es werden keine Reparaturen, Kalibrierungen und Justierungen mehr durchgef\u00fchrt. Sprechen Sie uns an, ob in Einzelf\u00e4llen eine Ausnahme gemacht werden kann. [\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;2vw||||false|false&#8220; custom_padding=&#8220;||1vw||false|false&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2>Send in devices<\/h2>\n<p>Method:<\/p>\n<ul>\n<li>Please fill out the RMA request below for each device you wish to return (alternatively, you can contact us directly and we will send you an RMA form).<br \/>We use the serial number to check the warranty status.<\/li>\n<li><span class=\"caldera-forms-conditional-field\" role=\"region\" aria-live=\"polite\" id=\"conditional_fld_8364528_1\" data-field-id=\"fld_8364528_1\">Accept the data privacy policy and press \"Submit\".<\/span><\/li>\n<li>You will then receive a reply email with your details and the attached RMA number. Print out the e-mail and enclose it with the shipment.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.27.0&#8243; _module_preset=&#8220;default&#8220; width=&#8220;96%&#8220; width_tablet=&#8220;96%&#8220; width_phone=&#8220;96%&#8220; width_last_edited=&#8220;on|phone&#8220; custom_margin=&#8220;||10px||false|false&#8220; custom_padding=&#8220;||||false|true&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.27.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.0&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#F3F4F4&#8243; custom_margin=&#8220;5px||||false|false&#8220; custom_padding=&#8220;5px|5px|5px|5px|true|true&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h3>RMA Request<\/h3>\n<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12399-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12399\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7700#wpcf7-f12399-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/7700#wpcf7-f12399-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12399\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12399-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:12399,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;weitere-hinweise-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)&quot;}]},{&quot;then_field&quot;:&quot;weitere-hinweise-2&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Calibration and, in case of deviations in measured values, readjustment and creation of a factory 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10)&quot;}]},{&quot;then_field&quot;:&quot;fehlerbeschreibung&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Repair&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<\/fieldset>\n\t\t\t\t<style>\n\t\t\t\t\t.uacf7-uacf7style-12399 label {\n\t\t\t\t\t\tfont-style: normal;font-weight: normal;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"email\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"number\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"password\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"search\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"tel\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"text\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"url\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"date\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"radio\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"checkbox\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 select,\n\t\t\t\t\t.uacf7-uacf7style-12399 textarea {\n\t\t\t\t\t\tfont-size: 16px;font-style: normal;font-weight: normal;border-style: solid!important;padding-top: 5px;padding-right: 5px;padding-bottom: 5px;padding-left: 5px;margin-bottom: 5px;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 .wpcf7-radio span,\n\t\t\t\t\t.uacf7-uacf7style-12399 .wpcf7-checkbox span {\n\t\t\t\t\t\tfont-size: 16px;font-style: normal;font-weight: normal;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 textarea {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t.wpcf7-form-control-wrap select {\n\t\t\t\t\t\twidth: 100%;\n\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"submit\"] {\n\t\t\t\t\t\tcolor: #ffffff;background-color: #4889c8;font-size: 16px;font-style: normal;font-weight: normal;border-style: none;padding-top: 10px;padding-right: 10px;padding-bottom: 10px;padding-left: 10px;margin-top: 10px;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"submit\"]:hover {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t<\/style>\n\n\t\t\t\t<div class=\"uacf7-uacf7style uacf7-uacf7style-12399\"><div class=\"uacf7-form-wrapper-container uacf7-form-12399  uacf7-uacf7style uacf7-uacf7style-12399\">Reason for return *\n<span class=\"wpcf7-form-control-wrap\" data-name=\"grund-der-einsendung\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)\" \/><span class=\"wpcf7-list-item-label\">Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Calibration and readjustment, in case of deviations in measured values, and creation of a factory certificate\" \/><span class=\"wpcf7-list-item-label\">Calibration and readjustment, in case of deviations in measured values, and creation of a factory certificate<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Repair\" \/><span class=\"wpcf7-list-item-label\">Repair<\/span><\/span><\/span><\/span>\n\n<div data-id=\"anz-dakks-messpunkte\" data-orig_data_id=\"anz-dakks-messpunkte\"  class=\"\" data-class=\"wpcf7cf_group\">\nNumber of IEC-17025 measuring points:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"number-anz-dakks-messpunkte\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" min=\"3\" max=\"10\" aria-invalid=\"false\" placeholder=\"min. 3, max. 10\" value=\"\" type=\"number\" name=\"number-anz-dakks-messpunkte\" \/><\/span><\/div>\n\n<div class=\"uacf7-row\"><div class=\"uacf7-col-6\">\n    Company\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"firma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma\" \/><\/span>\n    <\/div><div class=\"uacf7-col-6\">\n    Address\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"Adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Adresse\" \/><\/span>\n<\/div><\/div>\n\n<div class=\"uacf7-row\"><div class=\"uacf7-col-4\">\n    Name *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n    <\/div>\n    <div class=\"uacf7-col-4\">\n    E-mail address *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n    <\/div>\n    <div class=\"uacf7-col-4\">\n    Phone number\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-nr\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-nr\" \/><\/span>\n    <\/div><\/div>\n\n<div class=\"uacf7-row\"><div class=\"uacf7-col-6\">\n    Device reference number*\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"geraetebestellnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"geraetebestellnummer\" \/><\/span>\n    <\/div><div class=\"uacf7-col-6\">\n    Serial number *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"serialnumber\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"1\" max=\"99999999\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"serialnumber\" \/><\/span>\n<\/div><\/div>\n\n<div data-id=\"weitere-hinweise-1\" data-orig_data_id=\"weitere-hinweise-1\"  class=\"\" data-class=\"wpcf7cf_group\">\nNotes\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"hinweise-1\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"You can enter further information here if required.\" name=\"hinweise-1\"><\/textarea><\/span><\/div>\n<div data-id=\"weitere-hinweise-2\" data-orig_data_id=\"weitere-hinweise-2\"  class=\"\" data-class=\"wpcf7cf_group\">\nHinweise\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"hinweise-2\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"You can enter further information here if required.\" name=\"hinweise-2\"><\/textarea><\/span><\/div>\n<div data-id=\"weitere-hinweise-3\" data-orig_data_id=\"weitere-hinweise-3\"  class=\"\" data-class=\"wpcf7cf_group\">\nNotes\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"hinweise-3\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"You can enter further information here if required.\" name=\"hinweise-3\"><\/textarea><\/span><\/div>\n\n<div data-id=\"fehlerbeschreibung\" data-orig_data_id=\"fehlerbeschreibung\"  class=\"\" data-class=\"wpcf7cf_group\">\nError description\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"Fehlerbeschreibung\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Describe the error as precisely as possible!\" name=\"Fehlerbeschreibung\"><\/textarea><\/span><\/div>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-gdpr\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-gdpr\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">* I have read and understood the <a href=\"https:\/\/www.sensortherm.de\/en\/data-privacy-policy \/\" rel=\"nofollow\">data privacy policy <\/a>and I hereby grant my approval for processing of my personal data in accordance with this policy. The data will be stored for queries until they are no longer necessary.<\/span><\/label><\/span><\/span><\/span>\n\n<p>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><\/p><\/div><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Reparaturservice \/ RMA-AntragUnser Reparaturservice umfasst Instandsetzen defekter Ger\u00e4te Kalibrier- und Justierservice bei Messabweichungen Wir bitten zu beachten, dass wir zum 31.12.2023 den Support und Service f\u00fcr die veralteten Produkte METIS MQ, MF11, MS, MI, MP, HQ, HL, HI, MY, SIRIUS bis zur Seriennummer 2499 sowie POLARIS bis zur Seriennummer 2499 eingestellt haben, d.h. es werden [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":110,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7700","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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