{"id":7700,"date":"2021-05-28T09:59:45","date_gmt":"2021-05-28T09:59:45","guid":{"rendered":"https:\/\/www.sensortherm.de\/?page_id=7700"},"modified":"2026-06-24T10:12:04","modified_gmt":"2026-06-24T10:12:04","slug":"reparaturservice","status":"publish","type":"page","link":"https:\/\/www.sensortherm.de\/en\/repair-service\/","title":{"rendered":"Repair service"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_pb_equal_columns et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sensortherm.de\/wp-content\/uploads\/2021\/10\/headerbild_reparaturservice.webp\" width=\"1080\" height=\"145\" srcset=\"https:\/\/www.sensortherm.de\/wp-content\/uploads\/2021\/10\/headerbild_reparaturservice.webp 1080w, https:\/\/www.sensortherm.de\/wp-content\/uploads\/2021\/10\/headerbild_reparaturservice-980x132.webp 980w, https:\/\/www.sensortherm.de\/wp-content\/uploads\/2021\/10\/headerbild_reparaturservice-480x64.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" class=\"wp-image-10092\" title=\"headerbild_reparaturservice\" alt=\"offenes Pyrometer\" \/><\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>Reparaturservice \/ RMA-Antrag<\/h1>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><strong>Unser Reparaturservice umfasst<\/strong><\/p>\n<ul>\n<li>Instandsetzen defekter Ger\u00e4te<\/li>\n<li><a href=\"https:\/\/www.sensortherm.de\/de\/kalibrierservice\/\">Kalibrier- und Justierservice<\/a> bei Messabweichungen<\/li>\n<\/ul>\n<ul><\/ul>\n<\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><strong>Wir bitten zu beachten, dass wir zum 31.12.2023 den Support und Service <\/strong>f\u00fcr die<strong> veralteten Produkte <\/strong>METIS MQ, MF11, MS, MI, MP, HQ, HL, HI, MY, SIRIUS bis zur Seriennummer 2499 sowie POLARIS bis zur Seriennummer 2499 <strong>eingestellt haben<\/strong>, d.h. es werden keine Reparaturen, Kalibrierungen und Justierungen mehr durchgef\u00fchrt. Zum 1.3.2026 haben wir au\u00dferdem die Ger\u00e4te MB35 und MB 39 abgek\u00fcndigt. Eine komplette Liste inklusive der verf\u00fcgbaren Austauschger\u00e4te finden Sie auf der Seite <a href=\"https:\/\/www.sensortherm.de\/de\/end-of-service-life\/\">Abgek\u00fcndigte Produkte<\/a>.<\/p>\n<ul><\/ul>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><strong>Weiter bitten wir zu beachten,\u00a0dass wir den Support und Service f\u00fcr DIADEM-Pyrometer eingestellt haben, die vor der Seriennummer 6782 (Juli 2014) gebaut wurden<\/strong>, d.h. es werden keine Reparaturen, Kalibrierungen und Justierungen mehr durchgef\u00fchrt. Sprechen Sie uns an, ob in Einzelf\u00e4llen eine Ausnahme gemacht werden kann. <\/p>\n<\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Ger\u00e4te einschicken<\/h2>\n<p>Vorgehensweise:<\/p>\n<ul>\n<li>F\u00fcllen Sie f\u00fcr jedes einzuschickende Ger\u00e4t den untenstehenden RMA-Antrag aus (Alternativ Sie k\u00f6nnen uns auch direkt kontaktieren und erhalten dann ein RMA-Formblatt).<br \/>Anhand der Seriennummer \u00fcberpr\u00fcfen wir den Gew\u00e4hrleistungsstatus.<\/li>\n<li><span class=\"caldera-forms-conditional-field\" role=\"region\" aria-live=\"polite\" id=\"conditional_fld_8364528_1\" data-field-id=\"fld_8364528_1\">Akzeptieren Sie die Datenschutzerkl\u00e4rung und dr\u00fccken \"Abschicken\".<\/span><\/li>\n<li>Sie erhalten im Anschluss eine Antwort-E-Mail mit Ihren Daten und der zus\u00e4tzlich beigef\u00fcgten RMA-Nummer. Drucken Sie die E-Mail aus und legen Sie sie der Sendung bei.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3>RMA-Antrag<\/h3>\n<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12399-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12399\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7700#wpcf7-f12399-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12399\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12399-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:12399,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;weitere-hinweise-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)&quot;}]},{&quot;then_field&quot;:&quot;weitere-hinweise-2&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Calibration and, in case of deviations in measured values, readjustment and creation of a factory certificate&quot;}]},{&quot;then_field&quot;:&quot;weitere-hinweise-3&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)&quot;}]},{&quot;then_field&quot;:&quot;anz-dakks-messpunkte&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)&quot;}]},{&quot;then_field&quot;:&quot;fehlerbeschreibung&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;grund-der-einsendung&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Repair&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/>\n<\/fieldset>\n\t\t\t\t<style>\n\t\t\t\t\t.uacf7-uacf7style-12399 label {\n\t\t\t\t\t\tfont-style: normal;font-weight: normal;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"email\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"number\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"password\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"search\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"tel\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"text\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"url\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"date\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"radio\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"checkbox\"],\n\t\t\t\t\t.uacf7-uacf7style-12399 select,\n\t\t\t\t\t.uacf7-uacf7style-12399 textarea {\n\t\t\t\t\t\tfont-size: 16px;font-style: normal;font-weight: normal;border-style: solid!important;padding-top: 5px;padding-right: 5px;padding-bottom: 5px;padding-left: 5px;margin-bottom: 5px;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 .wpcf7-radio span,\n\t\t\t\t\t.uacf7-uacf7style-12399 .wpcf7-checkbox span {\n\t\t\t\t\t\tfont-size: 16px;font-style: normal;font-weight: normal;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 textarea {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t.wpcf7-form-control-wrap select {\n\t\t\t\t\t\twidth: 100%;\n\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"submit\"] {\n\t\t\t\t\t\tcolor: #ffffff;background-color: #4889c8;font-size: 16px;font-style: normal;font-weight: normal;border-style: none;padding-top: 10px;padding-right: 10px;padding-bottom: 10px;padding-left: 10px;margin-top: 10px;\t\t\t\t\t}\n\n\t\t\t\t\t.uacf7-uacf7style-12399 input[type=\"submit\"]:hover {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t<\/style>\n\n\t\t\t\t<div class=\"uacf7-uacf7style uacf7-uacf7style-12399\"><div class=\"uacf7-form-wrapper-container uacf7-form-12399  uacf7-uacf7style uacf7-uacf7style-12399\">Reason for return *\n<span class=\"wpcf7-form-control-wrap\" data-name=\"grund-der-einsendung\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)\" \/><span class=\"wpcf7-list-item-label\">Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Calibration and readjustment, in case of deviations in measured values, and creation of a factory certificate\" \/><span class=\"wpcf7-list-item-label\">Calibration and readjustment, in case of deviations in measured values, and creation of a factory certificate<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"grund-der-einsendung\" value=\"Repair\" \/><span class=\"wpcf7-list-item-label\">Repair<\/span><\/span><\/span><\/span>\n\n<div data-id=\"anz-dakks-messpunkte\" data-orig_data_id=\"anz-dakks-messpunkte\"  class=\"\" data-class=\"wpcf7cf_group\">\nNumber of IEC-17025 measuring points:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"number-anz-dakks-messpunkte\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" min=\"3\" max=\"10\" aria-invalid=\"false\" placeholder=\"min. 3, max. 10\" value=\"\" type=\"number\" name=\"number-anz-dakks-messpunkte\" \/><\/span><\/div>\n\n<div class=\"uacf7-row\"><div class=\"uacf7-col-6\">\n    Company\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"firma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma\" \/><\/span>\n    <\/div><div class=\"uacf7-col-6\">\n    Address\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"Adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Adresse\" \/><\/span>\n<\/div><\/div>\n\n<div class=\"uacf7-row\"><div class=\"uacf7-col-4\">\n    Name *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n    <\/div>\n    <div class=\"uacf7-col-4\">\n    E-mail address *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n    <\/div>\n    <div class=\"uacf7-col-4\">\n    Phone number\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-nr\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-nr\" \/><\/span>\n    <\/div><\/div>\n\n<div class=\"uacf7-row\"><div class=\"uacf7-col-6\">\n    Device reference number*\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"geraetebestellnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"geraetebestellnummer\" \/><\/span>\n    <\/div><div class=\"uacf7-col-6\">\n    Serial number *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"serialnumber\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"1\" max=\"99999999\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"serialnumber\" \/><\/span>\n<\/div><\/div>\n\n<div data-id=\"weitere-hinweise-1\" data-orig_data_id=\"weitere-hinweise-1\"  class=\"\" data-class=\"wpcf7cf_group\">\nNotes\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"hinweise-1\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"You can enter further information here if required.\" name=\"hinweise-1\"><\/textarea><\/span><\/div>\n<div data-id=\"weitere-hinweise-2\" data-orig_data_id=\"weitere-hinweise-2\"  class=\"\" data-class=\"wpcf7cf_group\">\nHinweise\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"hinweise-2\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"You can enter further information here if required.\" name=\"hinweise-2\"><\/textarea><\/span><\/div>\n<div data-id=\"weitere-hinweise-3\" data-orig_data_id=\"weitere-hinweise-3\"  class=\"\" data-class=\"wpcf7cf_group\">\nNotes\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"hinweise-3\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"You can enter further information here if required.\" name=\"hinweise-3\"><\/textarea><\/span><\/div>\n\n<div data-id=\"fehlerbeschreibung\" data-orig_data_id=\"fehlerbeschreibung\"  class=\"\" data-class=\"wpcf7cf_group\">\nError description\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"Fehlerbeschreibung\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Describe the error as precisely as possible!\" name=\"Fehlerbeschreibung\"><\/textarea><\/span><\/div>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-gdpr\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-gdpr\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">* I have read and understood the <a href=\"https:\/\/www.sensortherm.de\/en\/data-privacy-policy \/\" rel=\"nofollow\">data privacy policy <\/a>and I hereby grant my approval for processing of my personal data in accordance with this policy. The data will be stored for queries until they are no longer necessary.<\/span><\/label><\/span><\/span><\/span>\n\n<p>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><\/p><\/div><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":110,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7700","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/pages\/7700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/comments?post=7700"}],"version-history":[{"count":8,"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/pages\/7700\/revisions"}],"predecessor-version":[{"id":13697,"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/pages\/7700\/revisions\/13697"}],"wp:attachment":[{"href":"https:\/\/www.sensortherm.de\/en\/wp-json\/wp\/v2\/media?parent=7700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}