Prior to each return of goods, an RMA number (Return Material Authorization, Return Number) must be requested.
This must be entered in the RMA form together with your contact details, product and serial numbers of the device and the most exact possible error description and sent back to us (via this contact form or by e-mail to firstname.lastname@example.org).
Return of goods:
- Pack articles to ensure safe transportation.
- Attach the RMA number clearly legible on the outside of the package.
- Include the completed RMA form to the consignment.
- The return to us is to be made free of charge.
- Save form locally to complete it (for example, download in the new tab or right-click on the link and select “Save target as …”).
- Fill out and save form as completely as possible
- In “Attachment” on “Browse” select the file on your computer and send as an attachment.
Alternatively via E-mail to email@example.com or Fax (+49 (0)6196 64065-89).